TERMS AND CONDITIONS
Welcome to Wild Child Design Co.! I want to make your shopping experience a good one so please contact me if you have any questions or concerns about any of my products. I want to hear from you so that I can become your go-to custom design shop!
I accept most credit cards, PayPal, Square, etc. No taxes are added to your total unless you’re in Oklahoma. Most items in my shop are ready to ship unless stated otherwise; orders cannot be cancelled once your item has been shipped. Please see my Refund / Return Policy for more information.
First, I take the cost of the standard item and adjust to accommodate the custom materials and added time needed to complete the customized product. Then I send you the price adjustment along with a time estimate to complete the project. If you agree to the price and timeline I take 50% of the total payment up-front. The remainder of the project payment is not due until delivery of your order if local, or prior to shipment of your order if not local.
If a custom design is part of your project, I will send you a mockup of the design prior to using the design on the product. With a "thumbs up" from you, I will begin the product customization process. Once this step has begun I do not accept cancellations. If you choose to cancel prior to this you will be refunded in full minus any product order cost that has already been placed.
This whole step-by-step process is to help eliminate any surprised on either side of the transaction.
Please note: Custom orders are not returnable.
All domestic orders ship via USPS Priority Mail with tracking, unless otherwise requested.
All International orders ship via USPS International Priority Mail with tracking. Bw aware that tracking generally stops once the item has left the United States. International buys will be responsible for VAT, insurance, duty and/or custom fees.
REFUNDS & RETURNS
Items can be returned within 15 days for a full product refund minus a 5% restocking fee and any shipping. You may exchange an item within 15 days. Buyer is responsible for the cost of shipping back the item(s).
Please note: Custom orders are not returnable or exchangeable. If your custom item has a defect please contact me so that I can take steps to correct the problem.
MESSAGE TO BUYERS OF DIGITAL ITEMS
Most of my designs are of my own design and are protected by the United States Copyright Law. Copyright of these files remains with WILD CHILD DESIGN CO. Credit for these designs should be included in your product listing. Some other designs are not my own design work and I only claim the work put into making the design accessible for die cut machines to use.
You may not resell, share, exchange, or copy any purchased designs in their original format, whether alone or in a "set". You may use the design to customize products for hobby crafting or small business.
Of course, I always welcome positive feedback! If, however, you have a negative experience of any kind with WILD CHILD DESIGN CO., please contact me before leaving negative feedback. I can usually remedy any problem very quickly and to your satisfaction. I want your repeat business and I recognize that word of mouth is the most effective marketing technique (good or bad). I truly value your business and I aim to please!